Frequently Asked Questions
- I declined the consent and authorization process by mistake, what should I do in order to successfully complete the application profile?
- I have a question, is there someone I can call?
- Which web browsers are compatible with Easy Apply?
- Can I request a copy of my report?
- How Secure is the process of providing my online signature?
- What is the average turnaround time to complete?
- How can I review my profile?
- Why can't I complete my profile even when all required fields are filled out?
- Why do I get reminders to complete the application when I have already finished it?
- When I try to create a new application I get an error message that reads 'Caller Unauthorized', what does this mean?
- How will my information be saved as I progress through the application?
- What if I have gaps in my Employment History?
- Can I request a copy of my report?
- I can't access the profile because the system won't let me accept the Terms and Conditions?
- I have my profile open in more than one browser window?
- How do I complete my address history section?
- What if I did not consent for the background screening process, can I still complete my application profile?
- I have already paid my application fee but have decided not to move forward with my application for an apartment. Who do I speak with in regards to a refund?
- I forgot to add a roommate and have already submitted the application. How can they be added?
